Location	Remote, USA 🇺🇸 (ET, CT, MT)
Flexibility	Async-first: few meetings with co-working hours from 8am - 12pm EST
Hours per week	32-40 hours
Compensation	• $187k-208k OTE (70% base + 30% commission) for someone in the US
• $234k-$260k OTE (70% base + 30% commission) for someone in US Tier 1 locations like NYC, Boston
Check our pay calculator.

stock options | | Start date | As soon as you are able to start! | | Reporting to | **Tony, VP of Sales** | | More info | Check out our Checkly Hiring Playbook and Checkly's Employee Handbook for more information. |

Job Description

Join Checkly as a Senior Customer Solutions Engineer and empower developers to own and ensure application performance and reliability - from pull request to post-mortem!

Checkly helps engineers build reliable products by unifying testing, monitoring and observability. OpenTelemetry, Playwright, and Monitoring as Code are our foundation for unifying performance and reliability.

Our platform is already trusted by teams at Vercel, LinkedIn, 1Password, CrowdStrike and Render, but we’re just getting started. In 2024, we raised $20M in Series B funding from Balderton, CRV, and Accel to take things to the next level.

That’s where you come in. As a part of our Sales team, you’ll play a key role in expanding our reach, building relationships with engineering teams, and showing them why Checkly is the best solution out there. If you thrive in an entrepreneurial environment and love closing deals that genuinely help developers, this is the place for you.

We care about building a team where people of all backgrounds are encouraged to do their best work. To achieve this we built a flexible and async-first startup environment with inclusive benefits and full transparency about how we pay.

What you’ll do

We're looking for a Senior Customer Solutions Engineer to ensure our customers get the best out of Checkly. You will be part of the Checkly Customer Organization and will report to Tony, our VP of Sales.

You will become an expert on Checkly and the Monitoring space, helping drive the Monitoring as Code revolution.
You will work with some of our most valuable customers in different stages across pre- and post-sales.
You will assist prospects with the technical evaluation of Checkly, from first demo to the successful implementation of Checkly. You will own this process.
You will speak with our customers directly and share your learnings with Product and Engineering, helping shape Checkly.
As part of your role you will assist in continuously improving technical documentation, processes and policies.
During your onboarding you will be involved in our Customer Support to learn our platform inside out and understand our customers. After that, you will chip in Support when needed from time to time.

What you should have

Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred).
Ability to be autonomous and self-motivated in a remote-first work environment, while you also enjoy getting to know your colleagues and helping others.
Exceptional empathy and curiosity. You love working with customers and take pride in seeing them succeed.