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This is based on a workshop by the People team. You can ask them to get the full workshop experience!

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Resilience is not perseverance at all costs.

It's knowing when to continue forward, when to slow down, when to try something new or when to change gears.

• Non-resilient behaviors: defensiveness, panic, shutting down, resisting change, complaining, focusing only on negatives.
• Resilient behaviors: curiosity, collaboration, vulnerability, calmness, asking for help, and seeing challenges as opportunities.

💡Awareness

• The human brain still reacts to modern stressors (emails, deadlines, changes) as if they were physical threats.
• Prolonged stress creates “allostatic load” (cortisol overload), harming sleep, health, focus, and relationships.
• Everyone has a default stress response. Discussing these patterns openly builds empathy and alignment within teams. Examples of stress responses:
  • Freeze: slow / stall
  • Fight: aggressive problem-solve, debate
  • Rabbit holing: dig deep on one topic
  • Spin: jump from topic to topic, distract
  • Robot-mode: show no emotions
  • Helper-mode: give advice

💪 Resiliency Skills

1. Pause / interrupt

• Pausing resets individuals and teams when emotions are high or energy is depleted. People tend to need to stretch, move, breathe, sing…
• Three types of breaks:
  • Micro: 2–15 minutes (stretch, breathe, step away).
  • Mezzo: daily boundaries (lunch, start/end times).
  • Macro: extended rest (vacations, time off).

2. Two-hander

• Shifts focus from stress to problem-solving.
• Ask:
  • What can’t I control? What can I control?
  • What won’t I focus on? What will I focus on?
  • What don’t I know? What do I know?